FAQ’s

What areas do you provide your services to?

We service customers locally and globally. Most of our clients are “virtual”.

How long does it take to get first draft or copy?

You can expect first draft within 24-48 hours in most cases. Once the draft is ready, you’ll receive an email notification.

What if I’m not happy with the design?

You can simply reply your comments and revisions and we will follow your instructions and send you a revised copy asap.

What payment methods do you accept?

We accept cash, check, all major credit cards and electronic payments.

What are your payment terms?

Terms are half down, half upon completion. Add fees, if any.

What is your refund policy?

We have a no refund policy. However, at our discretion, we may offer you a credit balance for new or future services if you decide not to finish your currrent project.

How does it work?

We make our process simple and easy. We will begin the design based on the information you’ve provided. Normally, within 48 hours you’ll receive an email notification with a link to your work(s). Send us your confirmation or revisions you’d like to make and we will send another email notification with the updated link.

Who are your designers and marketers?

We each have a minimum of a bachelor degree in related fields from major universities and a combined experience of 46 years in website, marketing and internet related fields. Dedication to our customers is what drives our business and that’s why we keep a close knit staff, each possessing the necessary experience and skill to collectively provide you the “total package”.

What is a content management system (CMS)?

A content management system (CMS for short) is a way we build websites that provides you with an easy to use back-end administration panel allowing you to edit and maintain your front-end (public) website yourself. These sites are popular because they give you more control over your website, allowing you to update your website yourself immediately without web design knowledge.

Do you make custom size banners, landing pages and other design work?

Absolutely. For logos, banners and landing pages, send us your requirements in Step 1 of our process. For all other types of items please contact us.

Do you design other custom work?

Yes, if you have any kind of custom order (ie. video production), simply contact us and we’ll get back to you with a quote, timeline and delivery details.

Do you design flash or jquery banners?

Yes…and the cost of banners is also included in the price of most website packages.

Can you work with languages other than English?

Yes, we support all languages for website design. Please provide us with an English translation of the text so that can we can better grasp the message you wish to send. We are bilingual in English and Spanish.

I’d rather meet in person than work virtually through email and phone, is that possible?

Yes, although most of clients are virtual, sometimes clients prefer to meet and provide their requirements in person. However, this uses more of our time, hence, there is a mandatory $50/hour plus travel expenses, pre-payable fee to setup live meetings.

Do you design flash or jquery banners?

Yes…and the cost of banners is also included in the price of most website packages.

I need my order immediately. Can Sitebuilder123 provide a quicker turnaround?

Yes, if you have an urgent need for service, please specify “rush order” in the quote form or contact us asap.

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